Refund and Returns Policy

Yarn which is unused, unwound may be returned with appropriate packaging (the original, undamaged packaging is best) for a refund within 30 days of purchase. Shipping fees are your responsibility, returns must be received within the 30 days after delivery for refund. We will not refund original postage costs. Without exception, we do not accept returns or exchanges on yarn that's been wound into a ball, sale / clearance items, needles, hooks, bags, accessories, books, patterns, magazines, used opened items. To start a return, you can contact us at hello@sunyarnstudio.com. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

If your order is incorrect or your items are damaged in transit to you, we will refund your purchase and cover the cost of the return postage. Please be sure to carefully document any damage to the package and contact us immediately at hello@sunyarnstudio.com. Replacement merchandise will be sent at no additional cost.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.